FAQ


Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

GearNeed accepts 15 days Returns. Contact Us

Note: GearNeed will not be held liable for any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

  • The entire return shipping costs are supported by the customer (you can send it using any shipping company)
  • After we will receive the returned package, our team will carefully inspect the product and if the product is working and doesn’t have any fabric issues, we will deny the refund and the product will be destroyed if the customer doesn’t want it back (the return shipping costs are again supported by the customer)
  • If the product has fabric issues/errors/malfunctions we will refund the customer with the entire sum that paid when ordered from our store (*except for return shipping costs)
* When you purchase from our store, you automatically accept our listed Terms of Service/Privacy & Return Policy. Thank You for Understanding

Cancellations

You may request a cancellation within 6 hours of purchase. Otherwise, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

Yes, we ship worldwide.

How do I track my package?

You can check on the status of your order at any time by going to the following link:  Order Status. You can also reach out to our customer support desk at 

support@gearneed.com to ask questions anytime or Here

 

How long does it take for an order to arrive?

Once shipped, your order will arrive within 2 to 10 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.